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Privacy Policy

Carmedis Privacy Policy

Effective Date: 09/09/2022
Last Updated: 09/08/2025

Carmedis values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information You Provide:

  • Name, phone number, email address, and physical address

  • Vehicle information (make, model, year, VIN, service history)

  • Payment details (processed securely via third-party payment gateways)

  • Communications sent via email, WhatsApp, or web forms

1.2. Automatically Collected Information:

  • IP address, browser type, and device information

  • Website usage data, including pages visited, time spent, and navigation paths

  • Cookies and similar technologies for analytics and personalization

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our repair and maintenance services

  • Process bookings, payments, and customer support requests

  • Communicate updates, offers, and promotions (with your consent)

  • Ensure website security and prevent fraudulent activities

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

  • Service providers & partners who help us deliver services (e.g., payment processors, IT support, logistics)

  • Law enforcement or legal authorities if required by law or in response to a valid legal request

  • Business transfers in the event of a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and settings

  • Analyze website traffic and performance

  • Deliver targeted advertisements (where applicable)

You can manage or disable cookies via your browser settings, though some features of our site may not function properly without them.

5. Data Storage & Security

  • Your information is stored securely using encryption and access control measures.

  • Only authorized personnel can access your personal data.

  • While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of the data we hold about you

  • File a complaint with a data protection authority if you believe your privacy rights have been violated

To exercise these rights, contact us at privacy@carmedis.com or call +234 803 898 5410 (WhatsApp).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Carmedis Nigeria
📧 Hello@carmedis.com
📱 +234 803 898 5410 (WhatsApp)

 

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